Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Associate! We're seeking dedicated hospitality professionals to ensure our guests experience excellence during overnight hours. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Philadelphia's vibrant downtown. Your role will be crucial in maintaining our 5-star reputation while creating memorable guest experiences. We offer flexible scheduling and a supportive work environment perfect for night owls seeking stability and growth.
Responsibilities
- Provide exceptional front desk service during overnight hours (11 PM - 7 AM)
- Manage guest check-ins/checkouts with efficiency and warmth
- Monitor security systems and respond to emergency protocols
- Handle guest inquiries and resolve issues promptly
- Prepare daily reports and manage night audit processes
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and service excellence
Qualifications
- Minimum 1 year hotel or hospitality experience
- Strong communication and problem-solving skills
- Ability to work independently during overnight shifts
- Basic knowledge of reservation systems (e.g., Opera)
- Valid Pennsylvania Food Handler's certification preferred
- Flexibility to work weekends and holidays
- High school diploma or equivalent required
- Ability to stand/walk for extended periods