Job Description
Join our award-winning team at Grand Bay Hotel Group as a Night Shift Hotel Associate. We're seeking passionate hospitality professionals to deliver exceptional guest experiences during evening and overnight hours. Enjoy competitive pay, premium benefits, and a vibrant downtown San Francisco location. This role is perfect for night owls who thrive in dynamic environments and take pride in creating memorable stays for international travelers.
Responsibilities
- Manage seamless guest check-ins/check-outs during overnight shifts
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for urgent requests
- Handle guest inquiries via phone, email, and in-person with discretion
- Perform nightly audits of room status and amenities inventory
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year hotel/hospitality experience required
- Flexible availability including weekends, holidays, and overnight shifts
- Strong conflict resolution and multitasking abilities
- Proficiency in hotel management systems (Opera, Delphi)
- Valid California driver's license (for shuttle duties)
- Fluency in English; Spanish or Mandarin preferred
- Basic first aid/CPR certification