Job Description
Join our dynamic overnight team at Grand Plaza Hotel and become the heart of our 24/7 hospitality experience! We're seeking passionate Night Shift Hotel Associates to deliver exceptional guest service while Wichita sleeps. This isn't just a job—it's your gateway to a rewarding hospitality career with competitive pay, flexible scheduling, and growth opportunities. Embrace the unique energy of night shifts where you'll create memorable guest experiences while maintaining our hotel's impeccable standards.
As a key member of our overnight crew, you'll handle front desk operations, manage guest requests, and ensure our property remains secure and pristine. We provide comprehensive training, supportive management, and a vibrant team culture that values your contributions. Perfect for night owls who thrive in fast-paced environments, this role offers stability, benefits, and the chance to build lasting relationships with both guests and colleagues.
Responsibilities
- Manage overnight front desk operations including check-ins, check-outs, and guest inquiries
- Monitor hotel security systems and respond to emergency situations per protocol
- Handle guest reservations, modifications, and special requests with precision
- Coordinate with housekeeping and maintenance teams for overnight operations
- Maintain detailed incident logs and guest communication records
- Process payments and manage cash drawer accountability
- Ensure public areas remain clean, safe, and welcoming during overnight hours
Qualifications
- Previous hotel or hospitality experience preferred but not required
- Exceptional customer service skills with a problem-solving mindset
- Ability to work independently and make sound decisions during overnight hours
- Strong communication skills and proficiency with basic hotel software
- Flexibility to work weekends, holidays, and varying overnight shifts
- Must be 18+ years old and pass background check
- Valid driver's license and reliable transportation