Job Description
Join the vibrant hospitality scene in Columbus! Grand Plaza Hotel is seeking a dynamic Night Shift Concierge to deliver exceptional guest experiences during evening hours. This pivotal role requires a warm, professional presence to handle guest inquiries, manage check-ins/check-outs, and ensure seamless operations overnight. Our Columbus location offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the thriving Ohio hospitality industry. If you thrive in fast-paced environments and excel at creating memorable moments, apply today to become part of our award-winning team.
Responsibilities
- Provide 24/7 guest assistance with check-ins, check-outs, and room requests
- Manage front desk operations during overnight shifts with precision
- Coordinate with security and housekeeping teams for safety and cleanliness
- Resolve guest concerns promptly using conflict resolution skills
- Process payments and maintain accurate guest records
- Execute emergency protocols and maintain situational awareness
- Upsell hotel services and amenities to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving abilities
- Ability to work independently during overnight hours
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Flexibility to work weekends and holidays
- Valid Ohio driver's license (preferred)
- Basic knowledge of Columbus attractions and transportation
- Ability to stand for extended periods and lift 25 lbs