Job Description
We are seeking a highly motivated Night Shift Hotel Manager to join our esteemed team in Albuquerque, NM. If you thrive in a fast-paced environment and enjoy providing exceptional service to our guests during the quieter hours of the night, this is the perfect opportunity for you.
As the face of our property during the night shift, you will ensure the seamless operation of our front desk and security protocols. We pride ourselves on our premium amenities and our commitment to making every guest feel at home, regardless of the time of day.
Responsibilities
- Oversee front desk operations, including check-ins, check-outs, and key management.
- Conduct nightly security rounds to ensure guest safety and property integrity.
- Manage guest inquiries and resolve complaints with a focus on luxury service standards.
- Process financial transactions and nightly audit reports accurately.
- Coordinate with housekeeping to address late arrivals and special requests.
- Maintain a pristine lobby and public areas environment.
- Assist in training junior staff on night shift protocols.
Qualifications
- Minimum of 2 years of experience in hotel front desk or hospitality management.
- Strong proficiency in Property Management Systems (PMS) like Opera or Micros.
- Excellent communication skills, both verbal and written.
- Ability to work flexible night shifts, including weekends and holidays.
- High school diploma or equivalent; college degree in Hospitality is a plus.
- Crisis management and problem-solving abilities.
- Valid driver's license and clean driving record.