Job Description
Join our award-winning team as a Front Desk Agent at the heart of San Antonio's vibrant hospitality scene! No experience required – we provide comprehensive training to launch your career in luxury guest services. You'll be the first point of contact for discerning travelers, creating memorable experiences at our boutique hotel near the iconic River Walk. Enjoy competitive pay, health benefits, growth opportunities, and a supportive team environment. Perfect for career changers, recent graduates, and passionate individuals ready to shine in customer service!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Resolve guest concerns promptly using our conflict resolution protocols
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- No prior experience required – comprehensive training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Microsoft Office, reservation systems)
- Professional appearance and positive attitude
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening