Job Description
Welcome to the future of hospitality. We are currently seeking a dedicated and detail-oriented Night Shift Hotel Manager to lead our 24/7 operations in the heart of San Jose. If you are looking for a challenging yet rewarding career in the hospitality industry and thrive in a night environment, we invite you to join our elite team.
As the Night Shift Manager, you will be responsible for ensuring the seamless operation of the hotel during evening and overnight hours. You will be the first point of contact for late arrivals and critical guest inquiries, ensuring that every guest enjoys a safe and comfortable stay regardless of the time. This is a fantastic opportunity for someone who wants to advance their career in a premium environment.
Responsibilities
- Oversee all night operations, including front desk, housekeeping coordination, and security protocols.
- Manage the check-in and check-out process for late arrivals and ensure accurate registration.
- Resolve guest complaints and emergencies efficiently with a focus on guest satisfaction and safety.
- Monitor building security and conduct routine inspections of common areas and guest rooms.
- Coordinate with the morning shift supervisor to ensure a smooth handover of daily operations.
- Maintain accurate logs of nightly activities, incidents, and inventory levels.
Qualifications
- High school diploma or GED equivalent is required.
- Minimum of 2 years of experience in hotel operations or customer service, preferably in a management or supervisory role.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong leadership skills with the ability to make quick decisions in high-pressure situations.
- Excellent communication and interpersonal skills.
- Familiarity with hotel property management systems (PMS) is a plus.