Job Description
Join the vibrant heart of NYC's hospitality scene as our Night Shift Operations Manager. Lead overnight operations at our flagship Manhattan location, ensuring flawless guest experiences while the city sleeps. This premium role offers competitive compensation, comprehensive benefits, and the unique opportunity to manage during NYC's most dynamic hours.
Responsibilities
- Oversee overnight front desk, security, and housekeeping operations
- Manage guest check-ins/check-outs with exceptional service standards
- Handle emergency protocols and incident resolution during off-peak hours
- Coordinate with day shift teams for seamless transition of operations
- Conduct nightly property inspections and maintenance oversight
- Lead 5-10 member night shift team with performance management
- Implement revenue optimization strategies during overnight hours
Qualifications
- 3+ years hotel management experience with night shift focus
- Proven leadership in high-volume NYC hospitality environments
- Expert knowledge of hotel PMS systems (Opera preferred)
- Availability to work 11 PM - 7 AM schedule including weekends
- NYS Food Protection Manager certification required
- Exceptional crisis management and de-escalation skills
- Proficient in hotel security protocols and emergency procedures