Job Description
Join our award-winning team at Grand Plaza Hotels as a Night Shift Hotel Staff member! We're seeking dedicated professionals to ensure exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Albuquerque's vibrant hospitality scene. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Manage front desk operations including check-ins/check-outs and guest inquiries
- Monitor security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Handle cash transactions and balance nightly reports
- Provide concierge services and local recommendations
- Resolve guest complaints with professionalism and discretion
- Maintain accurate logs of guest activities and incidents
Qualifications
- Previous hotel or hospitality experience preferred
- Ability to work flexible schedule including weekends/holidays
- Strong communication and conflict resolution skills
- Basic computer proficiency with reservation systems
- Valid New Mexico driver's license (if required for errands)
- First Aid/CPR certification preferred
- Ability to stand/walk for extended periods
- Customer service-oriented mindset