Job Description
Join our award-winning luxury resort in the heart of Colorado Springs! We're seeking passionate night shift professionals to deliver exceptional guest experiences during our peak evening operations. As a key member of our overnight team, you'll ensure seamless operations while enjoying breathtaking mountain views and competitive benefits. Perfect for night owls seeking career growth in hospitality!
Responsibilities
- Manage front desk operations during overnight hours (10 PM - 6 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Address guest inquiries and resolve issues promptly
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams
- Process payments and manage night audit procedures
- Maintain accurate guest records and reservation systems
Qualifications
- Previous hotel or hospitality experience required
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution skills
- Excellent communication and customer service abilities
- Flexible schedule including weekends/holidays
- Basic computer proficiency (PMS systems preferred)
- Valid Colorado driver's license (for airport runs)
- Ability to stand for extended periods