Job Description
Are you looking for a rewarding career in the hospitality industry with a competitive night shift premium? The Summit Hotel Colorado Springs is seeking a dedicated and professional Night Auditor / Hotel Staff to join our premium team.
As a leading establishment in the heart of the Rocky Mountains, we pride ourselves on exceptional guest service and operational excellence. This role offers a unique opportunity to work in a quiet, sophisticated environment where you are the face of our hotel during the evening hours.
Why Join Us?
- Competitive hourly pay with night shift differentials.
- Comprehensive benefits package including health, dental, and vision.
- Employee discounts on dining and hotel stays.
- A professional, supportive work culture focused on growth.
Take the next step in your hospitality career today.
Responsibilities
- Front Desk Operations: Manage check-ins, check-outs, and room assignments for guests arriving during the evening and early morning hours.
- Security & Safety: Conduct regular security rounds of the property, lobby, and parking areas to ensure guest and staff safety.
- Financial Accuracy: Perform nightly audits, reconcile room sales, and process credit card transactions accurately.
- Guest Relations: Provide exceptional customer service by answering inquiries, handling complaints, and ensuring a welcoming atmosphere.
- Facility Maintenance: Monitor building systems and report any maintenance issues or safety hazards to management immediately.
- Mail & Messages: Receive and distribute packages, mail, and messages for guests efficiently.
Qualifications
- Experience: Minimum of 1 year of experience in hospitality, front desk operations, or customer service preferred.
- Availability: Must be available to work rotating night shifts, weekends, and holidays.
- Skills: Proficiency with hotel management software (PMS) and MS Office Suite required.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and demeanor.
- Attention to Detail: Strong organizational skills and the ability to multitask in a fast-paced environment.