Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel! We're seeking dedicated night shift professionals to ensure our guests experience exceptional service during overnight hours. As a vital part of our 24/7 operations, you'll create memorable stays while maintaining our luxury standards. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance, 401(k) matching, and employee discounts. Perfect for night owls seeking a dynamic career in Omaha's premier hospitality destination!
Responsibilities
- Provide exceptional guest check-in/check-out services during overnight hours
- Monitor security systems and respond to guest emergencies promptly
- Coordinate housekeeping and maintenance requests for guest rooms and common areas
- Manage reservation inquiries and handle billing discrepancies
- Conduct nightly property inspections to ensure safety and cleanliness standards
- Assist with valet services and luggage handling as needed
- Prepare daily reports and communicate with day shift staff
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong problem-solving and conflict resolution skills
- Ability to work independently and make sound decisions
- Valid Nebraska driver's license with clean driving record
- Flexible availability including weekends and holidays
- Basic knowledge of hotel management systems (Opera a plus)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent required