Job Description
Join our award-winning team at the Grand Louisville Hotel! We're seeking dedicated night shift professionals to deliver exceptional guest experiences while our city sleeps. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in downtown Louisville's premier hospitality destination. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Provide 24/7 front desk services including check-ins/check-outs and guest assistance
- Monitor hotel security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams for overnight operations
- Manage guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Conduct nightly property inspections and report maintenance issues
- Support valet and concierge services during overnight hours
Qualifications
- Minimum 1 year hotel or customer service experience required
- Flexible availability including weekends, holidays, and overnight shifts
- Strong communication and conflict resolution abilities
- Basic knowledge of hotel management systems (e.g., Opera)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Valid driver's license for vaule positions (if applicable)
- High school diploma or equivalent
- Must pass background check and drug screening