Job Description
Join our award-winning luxury hotel in Miami's vibrant downtown! We're seeking dedicated Night Shift Hotel Staff to deliver exceptional guest experiences during evening hours. This is your opportunity to thrive in a dynamic hospitality environment while enjoying competitive compensation and career growth.
As a key member of our overnight team, you'll ensure seamless operations while maintaining our renowned service standards. We offer comprehensive training, flexible scheduling, and a supportive culture that values your professional development.
Responsibilities
- Provide 24/7 guest assistance with check-ins, check-outs, and concierge services
- Monitor hotel security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Handle guest inquiries and resolve service issues promptly
- Manage night audit procedures and financial reporting
- Oversee valet services and parking operations
- Maintain cleanliness and safety standards in public areas
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Availability to work nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic knowledge of PMS systems (e.g., Opera, Amadeus)
- Valid Florida driver's license (for valet operations)
- Ability to stand/walk for extended periods
- Fluency in English and Spanish preferred
- First Aid/CPR certification a plus