Job Description
Join our award-winning downtown Milwaukee hotel as a Night Shift Hotel Staff member and become the backbone of our overnight operations! We're seeking dedicated professionals to ensure our guests experience unparalleled comfort and security during twilight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment in the heart of Brew City. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Deliver exceptional 24/7 guest service across front desk, concierge, and security roles
- Manage check-ins/checkouts, resolve billing inquiries, and optimize reservation systems
- Conduct nightly property security sweeps and emergency response protocols
- Coordinate housekeeping services for public areas and guest room readiness
- Handle VIP guest requests and special event logistics during overnight hours
- Maintain meticulous documentation of incidents, maintenance needs, and guest feedback
- Collaborate with day shift teams for seamless operational transitions
Qualifications
- Minimum 1 year hotel/hospitality experience required
- Proficiency in PMS systems (Opera, Amadeus, or similar)
- Exceptional conflict resolution and multitasking abilities
- Valid Wisconsin driver's license with clean record
- Flexible availability including weekends, holidays, and overtime
- First Aid/CPR certification preferred
- Ability to stand/walk 8+ hours and lift 25lbs regularly
- Fluency in English; Spanish bilingual a plus