Job Description
Join our award-winning hospitality team at the Grand Milwaukee Hotel! We're seeking dedicated night shift professionals to ensure exceptional guest experiences during evening hours. This role offers competitive pay, comprehensive benefits, and growth opportunities within a luxury hotel environment.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest requests
- Monitor security systems and respond to emergency situations
- Coordinate with housekeeping and maintenance teams for operational needs
- Handle guest inquiries and resolve issues promptly
- Perform nightly audits and financial reconciliations
- Assist with valet parking and luggage services
- Ensure compliance with hotel safety protocols
Qualifications
- Previous hotel or hospitality experience required
- Strong communication and customer service skills
- Ability to work independently during night hours
- Basic knowledge of hotel management systems
- Valid Wisconsin driver's license (for valet duties)
- Flexible availability including weekends and holidays
- First aid/CPR certification preferred
- Ability to stand/walk for extended periods