Job Description
Join the vibrant hospitality scene of Milwaukee! We're seeking dedicated night shift professionals to deliver exceptional guest experiences during our evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while working in our downtown landmark hotel. Perfect for night owls seeking stability in the hospitality industry.
Responsibilities
- Manage front desk operations during overnight shifts including check-ins, check-outs, and guest inquiries
- Monitor security systems and ensure guest safety throughout the property
- Handle guest complaints with professionalism and escalate when necessary
- Perform nightly audit reports and reconcile financial transactions
- Coordinate with housekeeping and maintenance teams for operational needs
- Respond to emergency situations following established protocols
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Basic knowledge of hotel management systems (PMS)
- Flexibility to work weekends and holidays
- Valid driver's license preferred
- First Aid/CPR certification a plus