Job Description
Join our award-winning team at the Grand Oakland Hotel, where we redefine hospitality excellence! We're seeking dedicated night shift professionals to ensure our guests experience seamless 24/7 comfort and safety. This is your opportunity to thrive in a dynamic environment while enjoying competitive compensation and career growth in Oakland's vibrant hospitality scene.
Responsibilities
- Provide exceptional guest service during overnight hours, including check-ins, check-outs, and concierge support
- Monitor property security and respond to emergency situations with calm professionalism
- Coordinate housekeeping and maintenance requests to maintain impeccable guest room standards
- Manage front desk operations including reservation systems and cash handling
- Conduct nightly property inspections and report maintenance issues
- Assist with valet services and guest transportation coordination
- Maintain detailed logs and incident reports per company protocols
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Valid California driver's license with clean driving record
- Ability to work flexible shifts including weekends and holidays
- Strong problem-solving skills and emergency response training
- Excellent communication and conflict resolution abilities
- Proficiency in hotel management systems (Opera, etc.)
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Basic first aid/CPR certification preferred