Job Description
We are looking for a detail-oriented and reliable Night Shift Manager to join our dynamic hospitality team. As the face of The Grand Atlanta Hotel during the overnight hours, you will ensure seamless guest operations, maintain financial integrity through the night audit, and provide exceptional service to our travelers. If you are a self-starter who thrives in a fast-paced environment and values high standards of excellence, we invite you to apply.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive health, dental, and vision insurance
- Employee discounts on dining and amenities
- Opportunity for career advancement in luxury hospitality
Responsibilities
- Conduct nightly front desk operations, including check-ins, check-outs, and wake-up calls.
- Perform night audit duties, including balancing daily financial reports and posting charges accurately to the Property Management System (PMS).
- Monitor hotel security systems and conduct routine safety rounds to ensure the safety of guests and staff.
- Respond to guest inquiries and resolve any issues that arise during the night shift with a focus on guest satisfaction.
- Liaise with housekeeping and maintenance departments to address overnight needs and requests.
- Ensure all lobby areas and public spaces are clean, well-lit, and welcoming.
Qualifications
- High school diploma or GED required; Associate’s degree in Hospitality or Business preferred.
- Minimum of 1-2 years of experience in hotel front desk operations or night audit.
- Proficiency in hotel management software (e.g., Oracle Opera, Micros, or similar).
- Strong attention to detail and accuracy in financial reporting.
- Ability to work independently during night shifts (10:00 PM – 6:00 AM).
- Excellent communication and customer service skills.