Job Description
Join the elite night operations team at the Grand Horizon Mesa Resort, a premier destination for travelers seeking luxury and comfort. We are currently seeking a dedicated and detail-oriented Night Shift Supervisor to ensure our property remains a beacon of safety and hospitality while the city sleeps.
In this pivotal role, you will oversee the seamless execution of our nightly services, from front desk operations to security protocols. You will be the face of the resort for late-night arrivals, ensuring every guest feels valued and secure. If you thrive in a high-paced environment and possess a natural ability to lead with empathy and precision, we want to hear from you.
Why Choose Grand Horizon?
- Competitive pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts on dining and spa services.
- Modern, smoke-free work environment with state-of-the-art facilities.
Responsibilities
- Supervise and coordinate the activities of front desk staff and night security personnel.
- Manage check-in and check-out processes for late-night arrivals with a focus on premium guest service.
- Conduct regular safety and security patrols of the entire property to ensure guest and asset safety.
- Resolve guest complaints or emergencies efficiently and escalate issues to management when necessary.
- Oversee the night audit process, ensuring all financial transactions are accurate and reconciled.
- Maintain a high standard of cleanliness and order in the lobby, common areas, and restrooms.
- Coordinate with the maintenance team to address any facility issues that arise during the shift.
Qualifications
- High school diploma or GED equivalent is required.
- Minimum of 2 years of experience in hotel operations, hospitality, or a related field.
- Previous supervisory experience in a night shift capacity is highly preferred.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency with hotel management software (e.g., Opera, Micros) is a plus.
- Valid Driver’s License and a clean driving record.
- Must be available to work rotating night shifts, weekends, and holidays.