Job Description
Join our award-winning team at Metropolitan Luxury Hotels, where elegance meets opportunity in the heart of Manhattan. We're seeking charismatic individuals to deliver exceptional guest experiences at our iconic 5-star property. Enjoy flexible scheduling, complimentary premium accommodations, and career growth within our global hospitality network. Discover why Condé Nast Traveler named us one of New York's finest hotels – apply today and become part of our legacy of excellence.
Responsibilities
- Personalized guest assistance with reservations, recommendations, and local attractions
- Coordinate transportation, dining bookings, and VIP requests
- Manage high-volume phone inquiries with professionalism and efficiency
- Collaborate with housekeeping and security teams for seamless operations
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate documentation
- Conduct daily inspections of public areas
Qualifications
- Minimum 1 year luxury hospitality or high-end retail experience
- Exceptional communication and problem-solving abilities
- Fluency in English; multilingual skills preferred
- Proficiency with Opera PMS and reservation systems
- Ability to work weekends, evenings, and holidays
- Valid New York State Food Handler's Certificate
- Impeccable grooming and professional appearance
- Knowledge of NYC attractions and cultural events