Job Description
Join the vibrant team at Seaside Grand Hotel, where ocean views meet exceptional hospitality! We're seeking a friendly and professional Part-Time Front Desk Agent to create memorable experiences for our guests. This role offers flexible scheduling (15-25 hours/week) in a stunning beachfront setting. Perfect for students or professionals seeking supplemental income in Long Beach's thriving tourism industry. Enjoy competitive pay, complimentary hotel discounts, and a supportive work environment with growth opportunities.
Responsibilities
- Warmly greet and check in/check out guests using hotel management systems
- Manage reservations, room assignments, and guest inquiries with precision
- Handle payment processing and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Perform daily audits of guest accounts and cash handling procedures
- Uphold brand standards through exceptional service and cleanliness
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic math skills for cash handling and billing
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- High school diploma or equivalent required