Job Description
Join our vibrant team at Austin Hospitality Group as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Austin's bustling hospitality scene. Enjoy flexible scheduling, competitive pay, and opportunities for career growth in a dynamic environment. Perfect for students or professionals seeking work-life balance with evening and weekend shifts available.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Respond to guest inquiries and resolve issues with professionalism and empathy
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service and attention to detail
- Assist with local recommendations and concierge services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality or retail
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Strong multitasking abilities with attention to detail
- Flexible availability for evening/weekend/holiday shifts
- Basic math skills for cash handling and transactions
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods