Job Description
Join our award-winning team at Grand Plaza Hotel, a luxury destination in the heart of Los Angeles! We're seeking passionate hospitality professionals to deliver exceptional guest experiences through our front desk operations. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of California's most vibrant cities.
As a key member of our guest services team, you'll be the first point of contact for our international clientele. We offer paid training, employee discounts, and a supportive work environment where your dedication is celebrated. Perfect for students, career changers, and hospitality enthusiasts seeking part-time opportunities.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area at all times
- Utilize hotel management software (Opera, etc.) for daily operations
Qualifications
- Previous hotel or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient in basic computer applications
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Valid California driver's license (for occasional errands)
- Ability to stand for extended periods