Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent at the prestigious Grand Hotel Raleigh. This role offers flexible shift work in a vibrant downtown setting, perfect for students or professionals seeking supplemental income. You'll be the first point of contact for our guests, delivering exceptional service while managing check-ins, reservations, and inquiries. Enjoy competitive pay, complimentary parking, and opportunities for advancement in a luxury environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Uphold brand standards through professional communication and appearance
- Assist with luggage, room assignments, and local area information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (Opera, Cloudbeds)
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid North Carolina driver's license (if parking assistance required)