Job Description
Welcome to The Grandview Hotel, a premier establishment in the heart of Chicago. We are currently seeking a dynamic and welcoming Part-Time Front Desk Agent to join our world-class hospitality team. If you thrive in a fast-paced environment and possess a passion for creating exceptional guest experiences, we want to hear from you.
As a Front Desk Agent, you are the face of our brand. You will be responsible for ensuring that every guest feels valued and attended to from the moment they arrive until their departure. We offer a flexible schedule, competitive pay, and a vibrant work culture.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming calls with a polite and professional tone.
- Handle guest inquiries, complaints, and requests promptly and accurately.
- Process payments and manage credit card transactions securely.
- Assist with concierge services and local recommendations.
- Maintain a tidy and organized reception area.
- Upsell room upgrades and amenities to maximize revenue.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with Microsoft Office Suite and hotel PMS software.
- Ability to stand for extended periods and lift up to 20 lbs.
- Must be available to work weekends and holidays.
- Valid driver's license is a plus.