Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Denver, where exceptional service meets Rocky Mountain charm. We're seeking a dynamic Part-Time Front Desk Agent to be the first point of contact for our esteemed guests. This role offers flexible scheduling, competitive compensation, and opportunities for growth in one of America's most vibrant cities.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest requests and resolve issues with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and hotel amenities
- Contribute to a positive team environment through clear communication
Qualifications
- 1+ years of hospitality or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic mathematical aptitude for financial transactions
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Colorado driver's license (if required for local errands)