Job Description
Join our award-winning team at the prestigious Metropolitan Hotel in the heart of Manhattan. We're seeking charismatic individuals to deliver exceptional guest experiences as Part-Time Front Desk Agents. This role offers flexible shift work including evenings, weekends, and holidays, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable moments, we invite you to apply today.
Responsibilities
- Check in/out guests efficiently using our property management system while maintaining accuracy in all transactions
- Manage room reservations and availability across multiple booking platforms
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and manage cash drawer operations with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through exceptional service and attention to detail
- Assist with concierge services including local recommendations and transportation arrangements
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or hospitality role
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical skills for cash handling and billing
- Multi-language skills (Spanish/Portuguese) highly advantageous
- Valid New York State Food Handler's Certificate (or willingness to obtain)