Job Description
Join our award-winning hospitality team at Grand Hotel Indianapolis! We're seeking a dynamic Part-Time Front Desk Agent to create memorable guest experiences. This role is perfect for energetic professionals with a passion for customer service and flexible schedules. Enjoy competitive pay, complimentary hotel discounts, and a vibrant downtown location. Apply today to start your career in premium hospitality!
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades
- Maintain security protocols for guest safety
Qualifications
- High school diploma or equivalent
- 1+ years hotel front desk experience preferred
- Excellent communication and conflict resolution skills
- Proficiency with Opera or similar PMS software
- Ability to work flexible shifts including weekends
- Strong attention to detail and multitasking ability
- Basic math and cash handling skills
- Positive, guest-focused attitude