Job Description
Join our award-winning team at Grand Plaza Hotel Minneapolis as a Part-Time Front Desk Agent! We're seeking charismatic individuals to create memorable guest experiences in the heart of downtown. This flexible role offers competitive pay, complimentary hotel stays, and opportunities for advancement in the hospitality industry. If you thrive in fast-paced environments and have a passion for exceptional service, apply today to become part of our renowned hotel family!
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera PMS system
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Minneapolis attractions and transportation
- Positive attitude and team-oriented mindset