Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel San Jose! We're seeking energetic part-time Front Desk Agents to deliver exceptional guest experiences during flexible shifts. Perfect for students, night owls, and career changers seeking work-life balance. Enjoy competitive pay, complimentary meals, and a vibrant downtown location near SAP Center and Tech Museum.
Responsibilities
- Check guests in/out efficiently with hotel management system
- Manage reservations and billing inquiries
- Handle guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate cash handling
- Provide local recommendations to enhance guest stays
Qualifications
- High school diploma or equivalent
- Previous hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel software (Opera/PMS)
- Flexible availability including nights/weekends
- Basic math and cash handling abilities
- Multi-language skills (Spanish preferred)