Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown Chicago property. This role offers flexible scheduling and growth opportunities in the heart of the hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become the face of our luxury hotel.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera, Fidelio) for daily operations
- Assist with concierge services and local recommendations
- Maintain security protocols for guest safety and property integrity
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Illinois driver's license (if airport shuttle required)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Chicago tourism and attractions
- Professional appearance and polished demeanor