Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Grand Plaza Hotel & Suites! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts including evenings, weekends, and holidays. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to build a career in customer service excellence.
As the first point of contact for our guests, you'll create memorable interactions while managing check-in/out processes, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement within our growing portfolio of luxury properties across Ohio and Texas.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy in reservation systems
- Handle phone inquiries, guest requests, and resolve issues with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure room readiness and facility standards
- Uphold brand standards through attentive service and proactive problem-solving
- Operate PMS systems (Opera/Fidelio) and digital communication tools
- Assist with group check-ins and special event coordination during peak periods
Qualifications
- High school diploma or equivalent; college coursework in hospitality preferred
- Minimum 1 year customer service or front desk experience in hospitality
- Exceptional communication skills with fluency in English
- Proficiency in reservation systems and basic office software
- Flexible availability including nights, weekends, and holidays
- Strong multitasking abilities with attention to detail
- Basic knowledge of hotel operations and local area attractions
- Valid driver's license and reliable transportation (for potential property transfers)