Job Description
Join our dynamic team at Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our premier Jacksonville location. This shift-based role is perfect for detail-oriented individuals who thrive in fast-paced hospitality environments. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning organization.
Responsibilities
- Manage check-in/check-out processes for hotel guests with speed and accuracy
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate property management systems and reservation platforms
- Uphold brand standards through professional appearance and conduct
- Assist with valet services and luggage handling during peak shifts
Qualifications
- High school diploma or equivalent required
- Previous front desk or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for handling cash transactions
- Valid Florida driver's license (for valet duties)
- Multi-lingual abilities a plus