Job Description
Join our award-winning team at Grand Hospitality Dallas, where luxury meets Southern charm! We're seeking passionate individuals to create unforgettable guest experiences at our downtown boutique hotel. As a Front Desk Agent, you'll be the first point of contact for our international clientele, embodying our commitment to excellence in hospitality.
This flexible part-time position offers competitive pay, complimentary meal benefits, and opportunities for career advancement within our growing luxury hotel chain. Perfect for students, career-changers, or hospitality professionals seeking work-life balance.
Responsibilities
- Warmly greet and register guests using our PMS system
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local experiences
- Maintain a pristine front desk environment
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficiency in hotel management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible evenings/weekends
- Basic knowledge of Dallas tourism
- Valid Texas Food Handler's preferred