Job Description
We are seeking a dedicated and charismatic Front Desk Agent to join our elite hospitality team in Miami, FL. You will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We offer a dynamic work environment, competitive compensation, and opportunities for career growth within the hospitality sector.
Why Join Us?
- Competitive hourly wage and performance bonuses.
- Comprehensive training programs.
- Employee discount on dining and hotel services.
Responsibilities
- Greet and welcome guests warmly, managing the front desk efficiently.
- Process check-ins, check-outs, and room reservations accurately using our Property Management System (PMS).
- Answer incoming calls and emails promptly, responding to inquiries with professionalism.
- Manage guest requests, including restaurant reservations, transportation, and local recommendations.
- Assist with mail, package delivery, and concierge services.
- Maintain the lobby area to ensure a pristine and inviting atmosphere at all times.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a front desk or hospitality role is preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and PMS software.
- Ability to work flexible shifts, including weekends and holidays.
- A professional, friendly, and service-oriented attitude.