Job Description
Join our award-winning team at Grand Harbor Hotels as a Part-Time Front Desk Agent in Jacksonville, FL! We're seeking energetic professionals to create unforgettable guest experiences in our luxury waterfront property. This role offers flexible scheduling and opportunities for career growth in the hospitality industry. If you're passionate about customer service and thrive in dynamic environments, apply today to become part of our renowned hotel family.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Handle guest inquiries, complaints, and special requests with exceptional service
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities, dining packages, and local attractions
- Maintain clean and organized front desk area with professional appearance
- Assist with emergency procedures and safety protocols as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury hotels
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license and reliable transportation
- Bilingual (English/Spanish) proficiency highly desirable