Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent at Grand Mountain Hotels Denver! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. This role is perfect for students, career changers, or anyone seeking flexible hours in the heart of Denver's vibrant tourism scene. Enjoy competitive pay, complimentary hotel discounts, and opportunities for advancement within our growing portfolio.
Responsibilities
- Efficiently manage check-in/check-out procedures using hotel management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute shift-specific opening/closing procedures including cash handling
- Uphold brand standards through consistent service delivery
- Assist with local recommendations and activity bookings
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Flexibility to work nights, weekends, and holidays
- Basic math and cash handling abilities
- Ability to stand for extended periods
- Valid driver's license (for occasional errands)