Job Description
Join our award-winning hospitality team at Grand Summit Resort, where every guest experience is crafted with excellence. We're seeking a passionate Part-Time Front Desk Agent to be the first point of contact for our discerning travelers. This role offers flexible scheduling and an opportunity to grow within the luxury hospitality industry. Our resort features breathtaking mountain views and world-class amenities, creating an unparalleled work environment. If you thrive in fast-paced settings and possess exceptional interpersonal skills, we invite you to apply and become part of Colorado Springs' premier hospitality destination.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage room reservations using OPERA property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold resort safety standards and emergency protocols
- Perform daily audits and report discrepancies to management
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in hospitality management software (OPERA preferred)
- Excellent communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Colorado driver's license (for airport runs)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- High school diploma or equivalent required