Job Description
Join the vibrant hospitality scene in Austin as a Part-Time Front Desk Agent at the prestigious Austin Grand Hotel. We're seeking passionate individuals to deliver exceptional guest experiences while enjoying flexible scheduling in the heart of Texas' capital city. This role offers the perfect opportunity to develop your customer service skills in a dynamic environment with growth potential.
As a key member of our team, you'll be the first point of contact for our international and domestic guests, embodying our commitment to Southern hospitality. Enjoy competitive compensation, complimentary hotel stays, and a supportive team culture that values work-life balance.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations and room assignments with meticulous attention to detail
- Handle guest inquiries and resolve concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for smooth operations
- Upsell hotel amenities and services to enhance guest experience
- Assist with valet services and concierge duties as needed
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Basic mathematical skills for financial transactions
- Professional appearance and courteous demeanor
- Ability to multitask in fast-paced environments
- Must be authorized to work in the United States