Job Description
Join our award-winning team at Mesa Grand Hotel as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. This role offers flexible scheduling (evenings/weekends) and growth opportunities within our luxury hotel chain. Perfect for students, career-changers, or hospitality enthusiasts seeking a dynamic part-time position. Enjoy competitive pay, employee discounts, and a supportive work environment.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations, room assignments, and special requests
- Process payments and handle cash/credit transactions accurately
- Resolve guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and service
- Assist with valet services and concierge duties as needed
Qualifications
- High school diploma or equivalent required
- Minimum 6 months hotel/customer service experience
- Proficiency in hotel management software (Opera/Simphony)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling proficiency
- Valid Arizona driver's license (for valet duties)