Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent in the vibrant city of Charlotte, NC! Perfect for students or career changers with no prior experience – we provide comprehensive paid training. This role is your gateway to the exciting world of hospitality, offering flexible schedules and growth opportunities within our luxury hotel chain.
As the first point of contact for our guests, you'll create memorable experiences through exceptional service. Enjoy competitive hourly pay, employee discounts, and a supportive work environment that values your unique personality. Whether you're looking to supplement your income or start a new career journey, this position offers the perfect blend of responsibility and flexibility.
Responsibilities
- Warmly greet and check in/out guests using our property management system
- Manage reservations, process payments, and maintain accurate guest records
- Answer multi-line phones and respond to guest inquiries with professionalism
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Provide local recommendations and information about Charlotte attractions
- Handle cash transactions and balance daily reports accurately
- Uphold brand standards through attentive service and attention to detail
Qualifications
- No prior experience required – comprehensive training provided!
- High school diploma or equivalent preferred
- Exceptional communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Strong problem-solving abilities and customer service mindset
- Ability to work flexible shifts including weekends and holidays
- Professional appearance and positive, approachable demeanor
- Must be authorized to work in the United States