Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at the Jacksonville Grand Hotel! We're seeking charismatic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, complimentary meals, and opportunities for career growth in a dynamic environment. Perfect for students, career-changers, or those seeking supplemental income. Apply today to become the welcoming face of our luxury property!
Responsibilities
- Check guests in/out efficiently using PMS systems while verifying reservation details
- Manage room assignments, key issuance, and payment processing
- Respond promptly to guest inquiries and resolve service issues with empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments, manage cash floats, and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized lobby area and reception desk
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in PMS software (Opera, etc.) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic math skills for cash handling
- Positive attitude and professional appearance