Job Description
Join our award-winning team at the heart of Albuquerque's vibrant hospitality scene! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences at our boutique downtown property. As the first point of contact, you'll embody our commitment to Southwestern warmth and professionalism while managing check-in/out processes, resolving inquiries, and ensuring seamless operations. This role offers flexible scheduling (20-25 hours/week) with competitive pay and growth opportunities within our expanding portfolio. Perfect for hospitality students or professionals seeking a dynamic part-time role in New Mexico's tourism capital.
Responsibilities
- Manage efficient guest check-in/out processes with attention to detail
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with empathy and creative solutions
- Maintain accurate records using hotel management software (Opera)
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash drawer reconciliation
- Act as local resource for Albuquerque attractions and events
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (Opera/Micros)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Albuquerque tourism landscape
- Valid driver's license and reliable transportation
- Spanish fluency highly desirable