Job Description
Are you looking for a dynamic opportunity in the heart of Miami? Join the Ocean View Hotel & Resort team, where your smile makes all the difference. We are seeking a charismatic Front Desk Agent to represent our brand and provide world-class hospitality services to our guests.
As a key member of our front-of-house team, you will be the first point of contact for our valued visitors. We offer a competitive wage, flexible scheduling, and a supportive environment that values your contribution.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage check-in and check-out processes efficiently using our property management system.
- Answer incoming calls and route them appropriately, or take detailed messages.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Process payments and handle cash transactions with accuracy.
- Collaborate with housekeeping and maintenance to ensure guest rooms meet our high standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hospitality, customer service, or reception is preferred.
- Strong verbal communication skills with a friendly and approachable personality.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Availability to work weekends, holidays, and evenings as needed.
- Fluency in English is required; Spanish is a plus.