Job Description
Join our dynamic team at Grand Hospitality Group as a Part-Time Front Desk Agent in Jacksonville, FL! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. This role is perfect for students, career changers, or those seeking work-life balance in the heart of Florida's hospitality scene. Enjoy competitive pay, free employee parking, and opportunities for advancement within our award-winning portfolio. If you thrive in fast-paced environments and love creating memorable moments, apply today!
Responsibilities
- Manage check-in/check-out procedures for guests with speed and accuracy
- Handle guest inquiries and resolve issues using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (PMS) and reservation software
- Uphold brand standards through personalized service during all interactions
- Assist with basic administrative duties including phone coverage
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6 months+ customer service experience in hospitality or retail
- Proficiency with PMS systems (e.g., Opera, SiteMinder)
- Strong communication and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic math skills for handling cash transactions
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs