Job Description
Join our award-winning team at Grand Plaza Hotel & Suites as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during flexible shifts. Perfect for students or career changers seeking dynamic part-time work in Fort Worth's vibrant downtown district. Enjoy competitive pay, employee discounts, and a supportive environment where your smile makes a difference.
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment methods
- Manage multi-line phone systems and respond to guest inquiries promptly
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize PMS software to manage room inventory and occupancy status
- Resolve guest concerns with professionalism and discretion
- Assist with valet services and luggage handling during peak hours
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency with PMS systems (e.g., Opera, RainMaker)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid Texas driver's license if assisting with valet services
- Ability to stand for extended periods and lift up to 25 lbs