Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Albuquerque, where we blend Southwestern charm with modern luxury! We're seeking a dynamic Part-Time Front Desk Agent to be the first point of contact for our guests. If you thrive in fast-paced environments, possess exceptional communication skills, and take pride in creating memorable experiences, this role is your perfect fit. Enjoy competitive hourly rates, flexible scheduling, and a supportive team culture in the heart of New Mexico's vibrant capital.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera PMS system
- Manage reservation inquiries, room assignments, and billing processes
- Resolve guest complaints promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Assist with concierge services and local area recommendations
- Implement safety and emergency procedures as needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Excellent verbal/written communication in English
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Albuquerque attractions and transportation
- Valid New Mexico driver's license (if providing guest transportation)