Job Description
Are you a people person with a passion for hospitality? Virginia Beach Hospitality Group is seeking a dedicated Part-Time Front Desk Agent to join our award-winning team. We pride ourselves on providing exceptional guest experiences in the heart of Virginia Beach, and we want you to be a part of our success.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. Whether you are checking guests in, answering inquiries, or assisting with local recommendations, your role is vital in creating a welcoming atmosphere. We offer a competitive benefits package, flexible scheduling, and a supportive work environment perfect for students or those looking to balance work with life.
Responsibilities
- Greet and Welcome: Provide a warm, friendly welcome to all guests upon arrival and ensure a smooth check-in/check-out process.
- Guest Relations: Handle guest inquiries, complaints, and requests with professionalism and efficiency to ensure 100% guest satisfaction.
- Operations: Manage the front desk operations during shifts, including answering phones, managing emails, and processing payments accurately.
- Information Desk: Serve as a resource for guests regarding local attractions, dining, and transportation options.
- Security & Safety: Monitor the lobby area to ensure the safety and security of guests and property.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred but not required; we provide comprehensive training.
- Communication: Excellent verbal and written communication skills with a positive and professional demeanor.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Skills: Proficiency with computer systems, POS, and Microsoft Office Suite.
- Education: High school diploma or equivalent required.