Job Description
Join the vibrant team at Denver Grand Hotel as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our downtown location. Enjoy flexible shift schedules, competitive pay, and opportunities for growth in the heart of Denver's hospitality scene. As a key ambassador of our brand, you'll create memorable stays for business and leisure travelers while working alongside a supportive team.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservations, inquiries, and special requests with professionalism
- Process payments, maintain accurate financial records, and manage cash flow
- Coordinate with housekeeping and maintenance departments for guest needs
- Resolve guest concerns promptly to ensure satisfaction
- Uphold brand standards through consistent service excellence
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Basic math and cash handling skills
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset